SMS Terms & Privacy

Last Updated: January 16, 2026

1. Introduction

Origin Medical ("we," "us," or "our") respects your privacy and is committed to protecting the sensitive information you entrust to us. This Privacy Policy explains how we collect, use, and safeguard your information, with a specific focus on our SMS/Text Messaging program.

For our comprehensive HIPAA Notice of Privacy Practices regarding your medical records, please see contact our office.

2. Information We Collect

We may collect personal information including, but not limited to:

Name and contact information (Phone number, Email address).
Date of birth.
Appointment details and scheduling preferences.
Health information necessary for treatment or service coordination (Protected Health Information or PHI).

3. SMS/Text Messaging Terms & Conditions

By providing your mobile number and opting in, you consent to receive text messages from Origin Medical.

Program Description: We send text messages for appointment reminders, billing notifications, lab scheduling, prescription alerts, and care instructions.
Message Frequency: Message frequency varies based on your appointments and interactions with us.
Cost: Message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can unsubscribe at any time by replying STOP to any message. You will receive one final confirmation message.
Help: For assistance, reply HELP or contact us at [Phone Number/Email].

4. HIPAA & Security Warning for SMS

Please Read Carefully: Standard SMS text messaging is not a secure or encrypted means of communication.

Security Risk: Information sent via text can potentially be intercepted or accessed by unauthorized parties (e.g., if your phone is lost or stolen, or via carrier networks).
Limited Content: To protect your privacy, we generally limit text messages to administrative information (reminders, scheduling). We will not send detailed clinical diagnosis or highly sensitive PHI via standard text unless specifically requested and consented to by you.
Patient Consent: By choosing to communicate via SMS, you acknowledge these risks and consent to receive communications from us via this non-secure channel.

5. Strict Prohibition on Sharing for Marketing (The "No-Share" Clause)

We do not sell, rent, or share your mobile phone number or SMS consent status with third parties or affiliates for marketing or promotional purposes.

Exceptions: We may share information with our trusted service providers (e.g., our EMR system or SMS platform) strictly to deliver the services you requested. These providers are contractually obligated to protect your data and are bound by HIPAA Business Associate Agreements (BAA).
10DLC Compliance: Your opt-in consent data is never shared with third parties for their own marketing use.

6. Data Security

We implement strict physical, technical, and administrative security measures to protect your data in compliance with HIPAA standards. This includes encryption of data at rest, access controls, and regular security audits.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request corrections to your data.
Revoke your consent for SMS communications at any time.

8. Contact Us

If you have questions regarding this policy or your privacy rights please contact our office.